CLIENT STORY

Creating Connections to Improve Resident Satisfaction and Social Well-Being

March 27, 2023

Client Info
Name

Amica Senior Lifestyles

location

Toronto, Ontario

Level of Care

Retirement & Assisted Living

Pain Points
Results
  • Save an average of  ~30 hrs/month  on administrative tasks
  • Have quick, real-time visibility into whether programming standards are being met each month
  • Have better access to the information needed to offer personalized resident experiences & build connections
  • Able to better track resident participation & engagement, and share this info with families

Top 3 Takeaways

  • Digitization and automation are how we scale for the future. Having all resident data in one place allows them to properly evaluate the success of Amica’s initiatives.
  • Technology frees more time to foster relationships and build connections. Using tools for resident engagement saves teams hundreds of hours on administrative tasks. It also improves the accuracy of resident data to ensure that teams can be strategic about who they connect together to forge meaningful relationships between and with residents.
  • Seeking platforms that align with your goals produces the best results. Using Welbi, Amica’s teams have even higher confidence in their ability to efficiently plan and deliver custom-tailored experiences to their residents throughout their stay.

Background

While we intuitively know that feeling connected to others is crucial to our social well-being, many congregate living communities with large populations struggle to foster relationships between residents. Without the right processes and tools in place, it can be challenging to gain the in-depth understanding of each resident needed to continuously provide them with opportunities to connect with other residents, with staff, and with their wider community.

Amica Senior Lifestyles is the #1 choice of discerning Canadian seniors who want the freedom they’ve always maintained, along with the peace of mind they need to enjoy it. Amica owns and operates private pay retirement residences providing a premium lifestyle for seniors along with the option to have care. Seniors choose Amica to continue living on their terms in an elegant setting with outstanding dining, amenities, activities, senior care, and safety measures.

Goals

Amica’s philosophy is that building  connections with every resident is crucial to their satisfaction and social well-being. Building connections requires time and insight into residents’ experiences before coming to Amica. Amica’s goals are to get to know residents holistically through robust discovery programs and to leverage technology to build and maintain connections without putting additional strain on life enrichment team members.

Solution

Amica Senior Lifestyles learned through internal research that having a sense of belonging is crucial to the well-being and satisfaction of our residents. Amica was able to leverage the resident experience platform Welbi to help build connections between residents more quickly, and support personalizing their experiences around what is meaningful to each person. Amica’s experience demonstrates that residents’ satisfaction increases when they are supported in building connections not only at move in, but throughout their time living at Amica.

Results

Amica Senior Lifestyles’ connection-building initiatives have proven to be crucial to creating a sense of belonging early on in the resident journey. Using a resident engagement platform has provided all of Amica’s life enrichment teams with the ability to efficiently plan and deliver custom-tailored experiences to their residents. By aggregating insights into one place, Amica’s team can be strategic about who they connect together to forge deep, meaningful relationships between residents. These efficiencies - on average, an extra 30 hours per month - allow Amica team members to spend more time supporting residents.

Top 3 Takeaways

  • Digitization and automation are how we scale for the future. Having all resident data in one place allows them to properly evaluate the success of Amica’s initiatives.
  • Technology frees more time to foster relationships and build connections. Using tools for resident engagement saves teams hundreds of hours on administrative tasks. It also improves the accuracy of resident data to ensure that teams can be strategic about who they connect together to forge meaningful relationships between and with residents.
  • Seeking platforms that align with your goals produces the best results. Using Welbi, Amica’s teams have even higher confidence in their ability to efficiently plan and deliver custom-tailored experiences to their residents throughout their stay.

Background

While we intuitively know that feeling connected to others is crucial to our social well-being, many congregate living communities with large populations struggle to foster relationships between residents. Without the right processes and tools in place, it can be challenging to gain the in-depth understanding of each resident needed to continuously provide them with opportunities to connect with other residents, with staff, and with their wider community.

Amica Senior Lifestyles is the #1 choice of discerning Canadian seniors who want the freedom they’ve always maintained, along with the peace of mind they need to enjoy it. Amica owns and operates private pay retirement residences providing a premium lifestyle for seniors along with the option to have care. Seniors choose Amica to continue living on their terms in an elegant setting with outstanding dining, amenities, activities, senior care, and safety measures.

Goals

Amica’s philosophy is that building  connections with every resident is crucial to their satisfaction and social well-being. Building connections requires time and insight into residents’ experiences before coming to Amica. Amica’s goals are to get to know residents holistically through robust discovery programs and to leverage technology to build and maintain connections without putting additional strain on life enrichment team members.

Solution

Amica Senior Lifestyles learned through internal research that having a sense of belonging is crucial to the well-being and satisfaction of our residents. Amica was able to leverage the resident experience platform Welbi to help build connections between residents more quickly, and support personalizing their experiences around what is meaningful to each person. Amica’s experience demonstrates that residents’ satisfaction increases when they are supported in building connections not only at move in, but throughout their time living at Amica.

Results

Amica Senior Lifestyles’ connection-building initiatives have proven to be crucial to creating a sense of belonging early on in the resident journey. Using a resident engagement platform has provided all of Amica’s life enrichment teams with the ability to efficiently plan and deliver custom-tailored experiences to their residents. By aggregating insights into one place, Amica’s team can be strategic about who they connect together to forge deep, meaningful relationships between residents. These efficiencies - on average, an extra 30 hours per month - allow Amica team members to spend more time supporting residents.

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