Operations Best Practices

How a Resident Experience Platform can Support Resident Engagement During a Staffing Shortage

September 4, 2023

In a previous blog, we explain how staffing shortages impact life enrichment activities and detract from the overall quality of the resident experience in your community. The right software can play a key role in supporting life enrichment teams during a staffing shortage in skilled nursing communities. Here’s how a resident experience platform such as Welbi can help teams get the most out of their existing resources: 

Eliminate time-consuming processes

During a staffing shortage, it is critical to manage time effectively. The Welbi platform provides life enrichment professionals with a host of time-saving features to automate tasks and streamline workflows. With digital tools for taking program attendance, designing activity calendars, documenting resident information, and more, Welbi saves life enrichment teams 25 hours a month. This allows staff to prioritize directly engaging with residents instead of spending their time in an office.

Offer person-centered care

Staffing shortages make it challenging for skilled nursing communities to deliver on their promise of providing person-centered care. A resident experience platform enables staff to quickly get to know their residents so they can form connections and ensure they feel seen. Welbi’s resident profiles allow teams to access information about their residents’ interests, hobbies, and life stories while they’re on the go. Staff can use this data to personalize care and plan engaging programs and activities. 

Streamline program-planning 

Welbi provides life enrichment teams with the tools they need to offer engaging, personalized programming, even during a staffing shortage. With Welbi, life enrichment staff can use resident data to gauge if a new activity will be successful before they spend their time and resources on it. The platform also recommends activities based on the hobbies, needs, and interests of the older adults in the community. For even more inspiration, staff can access Welbi’s filterable database of activity ideas.

Monitor and report on resident engagement

A resident experience platform allows teams to accurately document information about each resident’s engagement level. This includes the programs they attend, how often they attend, and how actively they participate in a group as well as one-on-one or self-directed activities. Having this information on hand gives teams confidence for their next state or family visit, even when they are understaffed. Teams can easily produce resident engagement reports to ensure compliance and increase family confidence.

Know when residents are at risk for isolation

To ensure that no resident is socially isolated, Welbi alerts staff when residents need engagement. The Overview section of the platform provides teams with a list of residents who have gone the longest without any interactions captured in Welbi. Teams can review this list daily so that even when they’re short on staff, they can prioritize engaging with the residents who need it most. 

By leveraging resident experience software such as Welbi, skilled nursing communities can provide residents with high-quality, personalized life enrichment programming, even during a staff shortage. Read more in our eBook about how Welbi’s resident experience platform can help in a staff shortage! Contact us today to learn more about how Welbi can revolutionize your approach and empower your life enrichment teams.

Katie Stewart

Katie is a member of Welbi’s Customer Experience team! She has a background in communications and recreation and is passionate about older adults, exercise, coffee and people.

Holly Mathias

Holly is a member of Welbi’s Marketing team! She has a background in communications and marketing, and is a compassionate individual who loves team work, story telling, and wellness.

Wendy Riopelle

Wendy is a student in the Honours BA in English program at the University of Ottawa, where she has won numerous awards for her writing.

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