Operations Best Practices

Improving Resident Care Through Quality Assurance Performance Improvement (QAPI)

March 2, 2023

In the senior living industry, improving resident care is a top priority. Quality Assurance Performance Improvement (QAPI) is a systematic approach to improving the quality of care provided to residents in a community. It involves collecting and analyzing data to identify areas of improvement, developing strategies to improve processes and outcomes, and monitoring progress over time.

In this blog, we discuss the benefits of QAPI programs and how senior living operators can implement them to improve resident outcomes.

What are the benefits of QAPI?

QAPI can help senior living communities improve resident outcomes, ensure compliance, and increase resident and staff satisfaction. By identifying areas of improvement and implementing strategies to address them, communities can enhance the quality of care provided to residents. QAPI also helps communities track the metrics they need to stay in compliance with government regulations. Additionally, QAPI incorporates resident and staff feedback to strive for continuous improvement.

How do you implement a QAPI program in a senior living community?

A QAPI program should encompass the full range of services that a senior living community offers. The first step to implementing the program is to establish a QAPI team that includes staff from different disciplines, including life enrichment, dining, and nursing. The team should develop a QAPI plan that includes goals, strategies, and metrics for measuring progress. They should also establish processes for collecting and analyzing data, implementing changes, and monitoring progress.

  • Data Collection and Analysis: QAPI relies on data to identify areas for improvement and measure progress. Senior living operators should collect data on key performance indicators (KPIs) related to resident care, such as life enrichment program attendance rates and resident satisfaction scores. The QAPI team should analyze the data to identify trends and areas of improvement.
  • Strategies for Improvement: Once the QAPI team has identified areas for improvement, they should develop strategies to address them. These strategies may include new processes, staff training, and technological solutions.The team should also establish metrics for measuring the effectiveness of these strategies.
  • Monitoring Progress: QAPI is an ongoing process that requires monitoring progress over time. The QAPI team should regularly review data and metrics to ensure that their strategies for improvement are effective. They should also identify areas for further improvement.

How can Welbi enhance your senior living community’s QAPI program?

Welbi can provide your senior living community with the data, practices, and standards needed for an effective QAPI program. Welbi’s dashboards and insights allow life enrichment teams to monitor KPIs in real time to meet their community’s goals. Welbi also analyzes resident and program data to identify areas of improvement and track progress over time. The platform’s EHR integrations centralize QAPI documentation so that important data is accessible to the entire interdisciplinary QAPI team. Having accurate, actionable, and accessible data is a key component of successful QAPI initiatives.

Final thoughts

QAPI is a powerful tool for improving the quality of care provided to residents. Senior living communities that implement QAPI programs can improve resident outcomes, ensure compliance with regulations, and increase resident and staff satisfaction. 

By establishing a QAPI team, collecting and analyzing data, developing strategies for improvement, and monitoring progress, communities can enhance their resident experience. Welbi helps teams monitor their QAPI program so they can provide their residents with safe and high quality care.

Want to learn more about how Welbi can support your community's QAPI initiatives? Read our next blog Four Ways Welbi Can Help Manage a QAPI Program. You can also learn more by booking a live demo of the Welbi platform using the form below!

Katie Stewart

Katie is a member of Welbi’s Customer Experience team! She has a background in communications and recreation and is passionate about older adults, exercise, coffee and people.

Holly Mathias

Holly is a member of Welbi’s Marketing team! She has a background in communications and marketing, and is a compassionate individual who loves team work, story telling, and wellness.

Wendy Riopelle

Wendy is a student in the Honours BA in English program at the University of Ottawa, where she has won numerous awards for her writing.

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Want to learn more about how Welbi can assist with your community’s QAPI program? Book a live demonstration of Welbi today!

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