Operations Best Practices

Common Mistakes When Developing a QAPI Program and How to Avoid Them

March 8, 2023

Quality Assurance Performance Improvement (QAPI) programs are crucial for skilled nursing facilities to ensure that they are providing the best possible care to their residents. However, developing a QAPI program can be challenging. In this blog, we’ll provide tips for avoiding the most common mistakes that facilities make when developing a QAPI program.

  1. Involve staff members in the QAPI process

One of the biggest mistakes that facilities make is not involving staff members from each department in the QAPI process. A quality QAPI program should cover every service your facility offers. Staff members from different departments can provide valuable insights into areas for improvement. Engaging staff members from all levels is essential to ensure that everyone is invested in the program's success.

  1. Collect accurate and actionable data

QAPI programs rely heavily on data to identify areas for improvement. However, many facilities are working with incomplete or inaccurate data. It's crucial to establish a clear and reliable data collection system that provides accurate and actionable insights. This data can help to identify areas of improvement in your facility and to develop strategies that address them.

  1. Prioritize goals

Another common mistake is setting too many goals without setting priorities. Trying to address too many issues at once can lead to a lack of progress and resources. It's better to focus on a few high-priority goals at a time and ensure that they are achievable. This can help to build momentum and demonstrate the effectiveness of your QAPI program.

  1. Follow through on improvement plans

Developing a QAPI program is just the first step. Many facilities struggle to follow through with their improvement plans or fail to measure the effectiveness of their efforts. It's important to establish a system for monitoring progress and evaluating the impact of QAPI initiatives. This can help to ensure that the facility is making meaningful improvements in the quality of care provided to residents.

  1. Address root causes

Some facilities make the mistake of focusing solely on symptoms rather than addressing underlying issues. Effective QAPI programs identify the root causes of problems and work to eliminate them. By addressing underlying issues, rather than simply addressing symptoms, facilities can ensure they're creating lasting solutions.

  1. Use the right technology

Finally, one of the most common mistakes that facilities make is not leveraging the right technologies to support their QAPI initiatives. A resident experience platform such as Welbi includes a variety of features designed to support QAPI programs. Welbi collects and analyzes resident data in real-time to provide teams with actionable insights. The platform’s goal tracking and reporting allows teams to measure the impact of their initiatives. Visit our blog to learn more about how Welbi can help manage your QAPI program.

Developing a QAPI program is essential for skilled nursing facilities to ensure that they are providing residents with high-quality care. By avoiding these common mistakes and committing to a thorough, collaborative, and data-driven QAPI process, facilities can make meaningful and lasting improvements to their quality of care.

Katie Stewart

Katie is a member of Welbi’s Customer Experience team! She has a background in communications and recreation and is passionate about older adults, exercise, coffee and people.

Holly Mathias

Holly is a member of Welbi’s Marketing team! She has a background in communications and marketing, and is a compassionate individual who loves team work, story telling, and wellness.

Wendy Riopelle

Wendy is a student in the Honours BA in English program at the University of Ottawa, where she has won numerous awards for her writing.

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